Privacy Policy

1. Information We Collect

We collect information you provide directly:

• Account information: Name, email address, phone number, and password (stored securely as a hash).
• Booking details: Travel dates, guest names, and preferences necessary to process your reservations.
• Payment information: Processed securely through Razorpay. We never store full card numbers on our servers.
• Communications: Messages you send us via contact forms or email.

2. How We Use Your Information

• Process bookings and payments.
• Send booking confirmations, e-tickets, and travel updates.
• Provide customer support.
• Improve our website and services.
• Send marketing communications (only if you opt in).
• Detect and prevent fraud or security issues.

3. Information Sharing

We do not sell your personal information. We share data only:

• With airlines, hotels, and service providers to fulfil your bookings.
• With payment processors (Razorpay) to handle transactions securely.
• When required by law or to protect our legal rights.

4. Data Security

We implement industry-standard security measures including:

• Encrypted connections (HTTPS/TLS) for all data transmission.
• Password hashing with bcrypt.
• Two-factor authentication for admin accounts.
• Regular security audits and monitoring.

5. Data Retention

We retain your account information as long as your account is active. Booking records are kept for 7 years for legal and tax purposes. You may request deletion of your account data at any time.

6. Your Rights

• Access and download your personal data.
• Correct inaccurate information.
• Request deletion of your account and data.
• Opt out of marketing communications.

7. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking cookies without your consent. See our cookie policy below for details.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

10. Contact Us

For privacy-related inquiries, contact us at info@theplanethub.in.